I bought a "new" Kubota OC95 engine on fleabay 3 weeks ago. Upon receiving it, I discovered the injector pump would not work, and the engine was used, not new. I found a local Kubota dealer and took the engine there for repair. They had never seen one of these small engines, but were willing to look it over and get back with a report on what the damage was. The service manager filled out a repair order, I signed it, and left the engine there on May 5th. A week later, I had not heard back from them, so out of curiosity, I called and talked to the service manager. He stated that he had sent the engine to someone else that does work for them and does work on small diesel engines. He stated that as soon as they found the problem, he'd get back to me. Another week passes and I don't hear from this guy, so I call and leave a message, but get no response. Next day (May 19th) I drove down to the shop and asked the manager what was going on, he told me they were behind do to illness, and the guy that has my engine, is also sick, but would be visiting his shop later that day and he'd call me later with a report on my engines disposition. I never heard back from the service manager, so I'm contemplating driving down there for the 3rd time and take my engine out of there and find another shop to perform the work, or maybe do the work myself. I don't mind the time it's taking to get the engine fixed, but I do mind not having any copy of the work order that I signed (I will never make that mistake again), being told the engine is elsewhere to be worked on and last, that the manager does not return calls but promise's to do so. If I take the engine out of there, I'm right back to square one. Am I being too impatient with my dealer?
Thanks,
Cris